That time my freight pickup was missed.
Remember that moment when you needed to get to the store before it closed, but just couldn’t make it in time? It’s not fun for anyone but sometimes things happen in life that are just out of our control. Unfortunately, it’s not much different in the world of freight and freight pickup issues.
Missed freight pickups are especially common on the LTL side of this industry and there could be a multitude of reasons as to why. The most common reasons are: driver tardiness, driver / dispatch miscommunications or simply the truck was filled with freight sooner than expected.
Although they can plan their route flawlessly before leaving their terminal, a driver can never fully plan for what the road has in store for them. Dispatch may call the driver while they are on their current route asking them to make a few more stops along the way, thus causing a delay in the pickup of other shipments scheduled for later that day.
When pickups are missed, we all lose a little. Your freight isn’t moving, the carrier has to try again another day, and depending on your broker, there’s a lot of back-end work going on as well. At FreightPros it’s not so much just about the missed pick up, but more importantly, it’s about what happens next and how we deliver a quality freight experience to our customers.
We run a PRO report every morning to find out which LTL shipments from the previous day did not get assigned a PRO (also known as a tracking number). From there, our operations team will reach out regarding all shipments that have not been assigned a PRO to find out why it missed pickup. If the shipment misses pickup for reasons such as: they were told “there was no freight” or because the packaging was an issue, we will reach out to the customer to try to resolve the issue. If it was purely because the carrier could not make it to the location in time or the truck was full we will go ahead and put the shipment back on the carrier’s schedule for pick up.
When your freight misses pickup there is no need to panic, we will get that shipment back on board for you the following business day. If ever you have a time sensitive shipment, I do highly suggest you express urgency when discussing shipment details with your freight provider, as this will allow them to find an option that best suits your needs.