Sheridan Explains It All: The PRO Report

Account Manager Sheridan Phillips kicks off her new video series, Sheridan Explains It All, with a quick run through of the FreightPros PRO Report.

Video Transcript:

Sheridan Explains It All…

Hey guys, my name is Sheridan and I’m an Account Manager here at FreightPros. I wanted to talk to you a little bit about The PRO Report, which is unique to our company. So, to start off; what is a PRO number? Well, a PRO number is a reference number that we use to track your shipment. The PRO number is given to the shipment, by the carrier, at the time of pickup. Every single shipment in transit has a PRO number. 

What Is The PRO Report?

On to our next question: What is the PRO Report? Well, a PRO Report is a report that we do here every single morning that looks at all the shipments that were scheduled the previous day, and shows us which shipments were not given a PRO.

What If I Don’t Have A PRO?

No PRO? No problem. So, what if your shipment doesn’t have a PRO? Well, in that situation we’re going to call the carrier and figure out why. And just because it doesn’t have a PRO, doesn’t mean it didn’t pick up. In some situations the carrier websites are not updated yet, so we simply don’t have a PRO. In the event of a missed pickup, there are a multitude of reasons why: 1. There wasn’t a BOL at the pickup location 2. The pickup location closed early 3. The driver arrived late 4. The driver’s truck broke down 5. Sometimes, the driver won’t attempt it at all. Regardless of the situation, we’re going to do all we can to make sure it’s picked up the next business day.

Let’s Sum It Up…

So, all in all, What is a PRO? It’s a reference number given to us to help us track your shipment. What is the PRO report? It’s a report unique to FreightPros. No PRO? No problem. We are committed to helping you and your freight. 

My name is Sheridan, I’m an Account Manager at FreightPros, and I am out. 

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