Inside Delivery and White Glove Service are not interchangeable in the LTL industry, which means you could be paying for a service that does not meet your shipment’s specific needs. At FreightPros, we strive to create an enjoyable and stress-free freight experience, and we do this by making sure the services needed are the services being provided.
Two services that are frequently requested when going to a residence are Inside Delivery Service and White Glove Service. Here are the differences between the two…
Inside delivery service with an LTL carrier does not necessarily mean what the name suggests. When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the LTL carrier will only take the shipment onto the property, or into the garage of the residence. Typical residential delivery services entail the shipment being delivered to the curb, not driveway or garage.
White Glove Service
White Glove deliveries are shipments that require special attention which the LTL carrier does not offer. With White Glove couriers, the shipment will be professionally packaged, strapped to the truck to minimize damage, and delivered to the location to where the shipment needs to go, i.e. inside the residence. A White Glove service can also install the freight in many instances.
To summarize, an Inside Delivery means the LTL carrier will deliver this to the driveway or garage, but not inside the residence. The carrier will however deliver this inside of the storefront. A white glove service means a courier will properly package, ship, and deliver anywhere the customer needs it to deliver.
Hope that clears things up!