Missed Freight Pickups

That time my freight pickup was missed. Remember that moment when you needed to get to the store before it closed, but just couldn’t make it in time? It’s not fun for anyone but sometimes things happen in life that are just out of our control. Unfortunately, it’s not much different in the world of freight and freight pickup issues. Freight Pickup Frustration Missed freight pickups are especially common on the LTL side of this industry and there could be a multitude of reasons as to why. The most common reasons are: driver tardiness, driver / dispatch miscommunications or simply the truck was filled with freight sooner than expected. Although they can plan their route flawlessly before leaving their terminal, a driver can never fully plan for what the road has in store for them. Dispatch may call the driver while they are on their current route asking them to make a few more stops along the way, thus causing a delay in the pickup of other shipments scheduled for later that day. When pickups are missed, we all lose a little. Your freight isn’t moving, the carrier has to try again another day, and depending on your broker, there’s a lot of back-end work going on as well. At FreightPros it’s not so much just about the missed pick up, but more importantly, it’s about what happens next and how we deliver a quality freight experience to our customers. We run a PRO report every morning to find out which LTL shipments from the previous day did not get assigned a PRO (also known as a tracking number). From there, our operations team will reach out regarding all shipments that have not been assigned a PRO to find out why it missed pickup. If the shipment misses pickup for reasons such as: they were told “there was no freight” or because the packaging was an issue, we will reach out to the customer to try to resolve the issue. If it was purely because the carrier could not make it to the location in time or the truck was full we will go ahead and put the shipment back on the carrier’s schedule for pick up. When your freight misses pickup there is no need to panic, we will get that shipment back on board for you the following business day. If ever you have a time sensitive shipment, I do highly suggest you express urgency when discussing shipment details with your freight provider, as this will allow them to find an option that best suits your needs.
freightpros management

Setting the Standard for a Quality Freight Experience

logistics blogA few weeks ago, the FreightPros management team went through a great company offsite.

The major topic of the day was to revisit our company Vision and Mission statements, and I'm proud to announce what came out of that day.

As FreightPros has evolved over time, the purpose of the company has changed rather drastically.

In the earliest days, we were just trying to keep the lights on and enough cash in the bank to meet our obligations.

We've come a long way.

As the years have gone by, we've built an energetic and amazing team. We've focused on service first, building partnerships with our customers, and really revolutionizing the way that freight shipping customers interact with a logistics provider.

We realized the time had come to update the long term goal of the company, and the methodology for how we will eventually get to that goal.

FreightPros vision is to set the standard for a quality freight experience.

Sounds simple enough doesn't it? The surprising thing is that we operate in an industry without a clearly defined service quality leader. Look at other industries and you have American Express, Zappos, USAA, Costco, or even Amazon.

For years we've battled the notion that third party logistics and freight brokerage companies are really offering a commoditized service. This false notion, and the lack of a service leader, screams OPPORTUNITY for our team.

We are set not only on establishing and defining what a quality freight experience truly will be, but delivering on that elevated standard.

How do we get there?

We feel like we've already made huge strides towards this vision. We've assembled an amazing team that adheres to a really strong set of core values, built really smart quoting tools, and have poured countless hours and millions of dollars into developing our back-end customer management system.

That said, we still have work to do. A focus on our customer partnerships, enhanced technology tools, and continuing to build and develop our team of FreightPros will propel us toward the vision.

FreightPros mission is to build strong customer partnerships by delivering exceptional support and innovative solutions carried out by a reliable, efficient, inspired team of freight experts.

Our hope is that a daily commitment to our mission will lead us toward our vision, and along the way we will continue to create an amazing business that is a vehicle to enrich the lives of our customers and employees.

See how much time and money you'll save by having our pros help manage your freight.