What makes a great FreightPRO?
I’m Christie, and I wear a lot of hats around here, but one of my favorite parts of my job is recruiting and interviewing potential future FreightPROS. I’ll be honest with you; it’s not easy to get a job here. We put a lot of effort in to making sure that each new person who joins our team is not only able to handle our hectic industry, but also fully committed to our SUPERBAD core values.
When I’m interviewing candidates, one of the most common questions I’m asked is, “What does it take to be successful at FreightPros?” Great question! In my (almost) 3 years of experience as a FreightPro, I’ve seen lots of successes (and a few failures), so I’d like to share what I believe to be the most important characteristics and practices of a truly great FreightPRO!
In no particular order, here it goes:
Be reliable. If you say you’re going to do something, do it! This is the only way we’ve managed to build the amazing, trusting team we have here at FreightPros today.
Be resourceful. If you don’t know how to do something, figure it out! Get creative, ask questions, and get the job done. Don’t expect someone else to figure it out for you. I learn new things here every single day, and so will you.
Be confident. If you get hired at FreightPros, it’s because we know you’re capable of handling the job. You’re inevitably going to run into difficult or complicated situations, so trust in yourself and know that you can do this! The incredible service we provide to our customers depends on this!
Communicate. Tell your team what’s going on and write everything down. Keep yourself organized so anyone on your team could easily take over a project or case for you if need be.
Optimize. FreightPros has set itself apart from the competition by finding new and innovative ways of handling our processes and solving problems. If you have an idea for how we can do something better, say something! Lots of great ideas have come from FreightPROS in their first few months of employment, who come in with a fresh pair of eyes and are able to pick out inconsistencies, inaccuracies or inefficiencies that we may never have noticed!
Relax. The freight industry is crazy, but that doesn’t mean you have to go crazy every time something doesn’t go your way (because I guarantee you, many things will not go your way!). Take a step back, look at the bigger picture, and think of a gameplan that you can handle feasibly. Take a break when you need one, and don’t carry the stress home with you.
We have a great team of FreightPROS here, and we’re growing so fast that we’re almost always hiring. If you think you may know someone who has what it takes to rock it here, we’d love to hear from you!