Account Managers are an endangered species in the freight industry. At FreightPros, we’re into conservation. Here are some ways that an AM can make your shipping experience worthwhile.
One Point of Contact
When freight questions arise, who ya gonna call??? Ghostbusters! Just kidding. You should contact your account manager of course! As account managers, we are here to provide support, and be a single point of contact when you need assistance.
We love being there for our customers, and we want to help alleviate the stress of shipping by providing one person to reach out to when something comes up.
Customization and Collaboration
We will say this time and time again because it is true: All Businesses are Unique! Because of this, we will be the experts of your business’s shipping processes, whether it is for your LTL or full-truckload freight. We brainstorm strategic ideas and discuss different scenarios to see what might suit your business the most effectively. No suggestion is off-limits, and we weigh the pros and cons of trying each new idea.
Big Picture Problem Solving
We take a step back to help examine “big picture” issues and proposals. For example, missed pickups happen in LTL freight. But do you have the same freight carrier who misses day after day? Are you getting hit with re-classes left and right? Do you need quarterly reports that include specific shipping metrics or statistics?
The account management team can help dig into these situations, and work through them. Freight can be a headache, and we want to provide transparent information for you and your customers.