Video Transcript: Hey guys, I’m back, and I want to talk about a guaranteed shipment. If you didn’t get a chance to watch out PRO report video, go to our website and check it out. It’s really informative, and I know you’ll love it. So, what is a guaranteed shipment? A guaranteed shipment is an additional service offered by the carrier. You can think of it as insurance for your time-sensitive freight. There are two types of guarantees. The first one is the GSS 12 which is delivery by noon, and the second is a standard GSS which is delivery by 5pm. This service is an additional cost, much like a lift gate or limited access fee. Now, how do you get this service for your shipment? Well, there are two ways you can do that. The first way is if you have access to your online account, go to the customer add shipment tab, then the second page, and it will be under your accessorial section. If you don’t have access to your online account, you can email or call anybody at the FreightPros office and we’ll be happy to help. Now, there are restrictions to this service. A carrier will not honor the guaranteed shipment if it’s going to a residence, a limited access, it needs a delivery appointment, it needs to deliver before the estimated transit day, or it’s being delivered by a partner carrier. All in all, this is all you need to know about a guaranteed shipment. If you have questions, or want more details about this service, call us at the FreightPros office and we’ll be happy to help. That’s it, and happy shipping.
Account Manager Sheridan Phillips kicks off her new video series, Sheridan Explains It All, with a quick run through of the FreightPros PRO Report.
Video Transcript: Sheridan Explains It All… Hey guys, my name is Sheridan and I’m an Account Manager here at FreightPros. I wanted to talk to you a little bit about The PRO Report, which is unique to our company. So, to start off; what is a PRO number? Well, a PRO number is a reference number that we use to track your shipment. The PRO number is given to the shipment, by the carrier, at the time of pickup. Every single shipment in transit has a PRO number. What Is The PRO Report? On to our next question: What is the PRO Report? Well, a PRO Report is a report that we do here every single morning that looks at all the shipments that were scheduled the previous day, and shows us which shipments were not given a PRO. What If I Don’t Have A PRO? No PRO? No problem. So, what if your shipment doesn’t have a PRO? Well, in that situation we’re going to call the carrier and figure out why. And just because it doesn’t have a PRO, doesn’t mean it didn’t pick up. In some situations the carrier websites are not updated yet, so we simply don’t have a PRO. In the event of a missed pickup, there are a multitude of reasons why: 1. There wasn’t a BOL at the pickup location 2. The pickup location closed early 3. The driver arrived late 4. The driver’s truck broke down 5. Sometimes, the driver won’t attempt it at all. Regardless of the situation, we’re going to do all we can to make sure it’s picked up the next business day. Let’s Sum It Up… So, all in all, What is a PRO? It’s a reference number given to us to help us track your shipment. What is the PRO report? It’s a report unique to FreightPros. No PRO? No problem. We are committed to helping you and your freight. My name is Sheridan, I’m an Account Manager at FreightPros, and I am out.