Transcript: It’s that time of the year again, so today we’re going to talk about navigating holiday and winter shipping delays. FreightPros. Freight Tips w/ Logan Theissen. Tip#1: Ship early. The best way to combat these delays is to get your shipments out early. Transit times are notoriously longer during the holiday shipping season, so be proactive, and ship your freight earlier than you think you should. Tip#2: Weather. You’ll also need to pay attention to the weather. Not only at the pickup or delivery location, but in transit as well. Shipping is an interconnected industry, so a blizzard in the Midwest could delay your freight in California. Tip#3: BOL Verification. Make sure the bill of lading used at the time of pickup is flawless. Confirm all delivery information such as contact name, address, and phone number, as well as any special instructions that might be needed at the time of delivery. A perfect BOL can help avoid any unnecessary shipping delays. Those are our three tips to help minimize shipping delays this winter. My name is Logan with FreightPros. Happy holidays.
For more information check out our FREE Freight Papers, as well as our LTL shipping blog and The Beginner’s Guide to Freight Shipping. Hello, my name is Logan Theissen and I do content creation here at FreightPros. I write our blogs, freight papers, as well as doing some SEO website stuff. But today, we’re going to talk about the delivery report, something I’m quite familiar with from my days as a solutions specialist. As you can see to my right, your left, there are five steps in the delivery report. We’re going to go through each one individual, explain what it is, what it accomplishes, and why we think it’s pretty unique. So let’s get started. The first step in our delivery report is the TMS. This stands for Transportation Management System, and what it does is basically run everything we do here, LTL shipping-wise. It allows us to schedule pickups, to book shipments, to take shipments that are already in transit and trace them and track them. We can create our own BOLs. We can get addresses and information saved for our customers, and different logins. All sorts of stuff. It’s basically what we run most of our LTL through. It’s got all the information that we need at our fingertips. If you’ve ever seen the Stanley Kubrick movie 2001: A Space Odyssey, the TMS is kind of like our Hal. The second step in our delivery report is the filter we have set up in our TMS. What this filter does is it alerts us to all that shipments that did not deliver on the estimated day it was supposed to deliver. This way we can identify which shipments were late, which shipments have not delivered when they were supposed to, and from there we can begin the process of the delivery report. The third step, as you can see, is Salesforce. If you’re not familiar with Salesforce it’s quite a popular tool, it’s software that we use here, and like TMS it is also quite wide-ranging. You can do a lot of different things with it. It acts for us as a sort of customer database; it goes hand in hand with TMS. It runs our invoices, it runs all sorts of information for us especially for our solution specialists; they really find it quite helpful. In regard to the delivery report and Salesforce, once we figure out that a shipment is late and has not been delivered in a timely manner we create a case for it in Salesforce. This is kind of our home base to make sure the issue is dealt with and handled, and concluded. The fourth step in our delivery report is the customer. Once we figure out that the shipment has been delayed, and we figure out why it’s been delayed, and what we’re going to do about it to speed it up, to catch it back up, we let our customers know – just keeping them in the loop. If you’re at all familiar with LTL you understand that delays do sometimes happen, it’s not really the end of the world. You know, we like to think that we’re handling your freight, we’re a total third party, and we like to think that our customers trust us. We want them to trust us. So part of that is communication, and keeping those lines open, and letting our customers know that, yes, the freight might be late but we’re aware of it, we’re handling it, and this is how we’re going to solve the problem. The final step of the delivery report is the follow up. After we’ve contacted the carrier to figure out why the freight is late and when it’s going to be delivered, after we’ve contacted the customer and let them know the freight is late and this is what we’re doing to fix the problem, the next couple days are follow up. We continue to make contact with the carrier, continue to make contact with the customer, until the freight is delivered and we have a delivery receipt or POD – proof of delivery – in hand. We make sure that the freight has been delivered to the correct location and that it hasn’t been damaged, or lost. From there we can close the Salesforce case, contact the customer and let them know that everything is fine, let them know that the freight has been delivered, and that the case has been closed. So that’s the bare bones of the delivery report. Obviously, there are more specific things that happen on a case by case basis, but overall those are the five steps that go into our daily delivery report here at FreightPros. We think it’s pretty unique and it allows us to keep our customers happy, and maintain good relationships with the carriers so that they’re not upset with us, we’re not upset with them, and everything is going as smoothly as it can in regard to the LTL shipping. Once again, my name is Logan. I usually do content creation, but you should be seeing more of me in some upcoming videos that we have. Don’t hesitate to call us, email us, comment on the blogs, read the freight papers, and let us know what you think.
Shipping Detention with Matt Harrington Hi, there. My name is Matt Harrington, and I’m the director of truckload operations here at FreightPros. Today we’re going to talk about detention. What is detention? Detention is the fee that a carrier assess when the truck is held beyond the free time allotted for loading or unloading the truck. Typically, detention is more common when it comes to full truckload shipments, but yes you can be charged detention by an LTL carrier. Why do carriers charge detention? There’s an old adage in trucking that goes, when a truck isn’t moving it’s not making money. Every minute a truck sits idle at a shipper or reciever, is a minute of lost minute. In an effort to reduce that, to compensate for a driver’s time, they charge detention. How long before detention starts? Typically in the truckload world, you get two hours at the shipper’s and two hours at the receiver before they start billing for detention. There is detention in the LTL world, but there’s a greater variance on those times. Sometimes it’s fifteen minutes, sometimes it’s thirty minutes, sometimes the truck won’t stay and wait at all. Again, it is carrier dependent. How much does detention cost? It can very from carrier to carrier, customer to customer, but typically ranges from fifty dollars an hour to one hundred dollars an hour. It can be negotiated ahead of time, if it’s known that the loading times are going to exceed two hours. How to avoid detention? The first step is to plan ahead. Make sure the freight is prepped and ready to go as much as possible prior to the truck arriving. Second step is to make sure the load paperwork is ready to go for the driver once he arrives. The third step is to set a schedule and make sure everybody is communicating; the carrier, the broker, and both the shipper and receiver. This will make life a lot easier on everybody. That’s about it when it comes to detention. If you have any questions check out our website, download our freight papers, read the blog, and for anything else feel free to contact us. My name is Matt Harrington, I’m the the director of truckload operations here at FreightPros. Have a great day.
Video Transcript: Hey guys, I’m back, and I want to talk about a guaranteed shipment. If you didn’t get a chance to watch out PRO report video, go to our website and check it out. It’s really informative, and I know you’ll love it. So, what is a guaranteed shipment? A guaranteed shipment is an additional service offered by the carrier. You can think of it as insurance for your time-sensitive freight. There are two types of guarantees. The first one is the GSS 12 which is delivery by noon, and the second is a standard GSS which is delivery by 5pm. This service is an additional cost, much like a lift gate or limited access fee. Now, how do you get this service for your shipment? Well, there are two ways you can do that. The first way is if you have access to your online account, go to the customer add shipment tab, then the second page, and it will be under your accessorial section. If you don’t have access to your online account, you can email or call anybody at the FreightPros office and we’ll be happy to help. Now, there are restrictions to this service. A carrier will not honor the guaranteed shipment if it’s going to a residence, a limited access, it needs a delivery appointment, it needs to deliver before the estimated transit day, or it’s being delivered by a partner carrier. All in all, this is all you need to know about a guaranteed shipment. If you have questions, or want more details about this service, call us at the FreightPros office and we’ll be happy to help. That’s it, and happy shipping.
Account Manager Sheridan Phillips kicks off her new video series, Sheridan Explains It All, with a quick run through of the FreightPros PRO Report.
Video Transcript: Sheridan Explains It All… Hey guys, my name is Sheridan and I’m an Account Manager here at FreightPros. I wanted to talk to you a little bit about The PRO Report, which is unique to our company. So, to start off; what is a PRO number? Well, a PRO number is a reference number that we use to track your shipment. The PRO number is given to the shipment, by the carrier, at the time of pickup. Every single shipment in transit has a PRO number. What Is The PRO Report? On to our next question: What is the PRO Report? Well, a PRO Report is a report that we do here every single morning that looks at all the shipments that were scheduled the previous day, and shows us which shipments were not given a PRO. What If I Don’t Have A PRO? No PRO? No problem. So, what if your shipment doesn’t have a PRO? Well, in that situation we’re going to call the carrier and figure out why. And just because it doesn’t have a PRO, doesn’t mean it didn’t pick up. In some situations the carrier websites are not updated yet, so we simply don’t have a PRO. In the event of a missed pickup, there are a multitude of reasons why: 1. There wasn’t a BOL at the pickup location 2. The pickup location closed early 3. The driver arrived late 4. The driver’s truck broke down 5. Sometimes, the driver won’t attempt it at all. Regardless of the situation, we’re going to do all we can to make sure it’s picked up the next business day. Let’s Sum It Up… So, all in all, What is a PRO? It’s a reference number given to us to help us track your shipment. What is the PRO report? It’s a report unique to FreightPros. No PRO? No problem. We are committed to helping you and your freight. My name is Sheridan, I’m an Account Manager at FreightPros, and I am out.