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“Meet a PRO” w/ Sarah Faulk: A Conversation on Shipping and Austin

meet a pro sarah faulk
Sarah Faulk
How long have you been at FreightPros? How did you get into the freight industry? Was it something you studied for in college? I’ve been at FreightPros for a little over a year. In college I studied Spanish and English, so that probably tells you how much I knew about freight before I started here! Aside from the awesome company culture, I was attracted to the position because I really like a fast-paced environment, and I enjoy problem-solving. And you’d be surprised how much an English degree can help you at a logistics company… A lot of what we do boils down to communicating effectively with all of the parties involved. Spanish in freight is pretty important too! What exactly is your job at FreightPros? What makes it unique amongst the other Pros? When you explain your job to friends and family, what do you tell them? I am a Solutions Specialist, meaning that I help customers avoid or resolve any issues that they may encounter when shipping LTL. On a bigger-picture level, I also analyze our processes to figure out how we can do things more efficiently as a team. Aside from LTL Operations, my growing focus is on freight training. And as for what makes me unique, I think I have the most colorful desk in the office! I feel like I contribute a certain level of goofy enthusiasm to the team. And puns!   At FP, we talk about “company culture.” It’s a buzz word, but we take it seriously. What does that mean for you? Why is it important to have that company culture?  For me, it’s all about the people I work with. The freight industry is stressful, so it’s imperative to be around people that you like in order to make it worthwhile. When a tough day hits, I can power through it knowing that I have good friends around me — friends who will crack a joke to make me smile, and then ask how they can help. When we talk about our company culture we often highlight the keg in the break room or the Taco Fridays. But for me our culture is all about the feeling that we are a team, and we have each other’s backs. Being a local, what is something in this town that you find totally unique? Something you’ve never seen anywhere else, and is it in danger of disappearing as Austin changes? There are definitely things that I miss about the Austin I remember from my childhood and high school years. The woods surrounding the neighborhood I grew up in have all been cut down to make room for duplexes and office buildings. Nutty Brown Cafe is moving from 290 and Nutty Brown Rd. to some random location in Round Rock. Kerbey Lane has seven locations now, but they don’t have that same hole-in-the-wall feeling that I grew to love about the original South Lamar location. Zilker is getting more and more crowded and now you have to pay to park there during the weekends instead of just during special events, making the ever difficult task of parking there even more of a challenge! The annual Trail of Lights festival that the city Parks and Rec. Department used to put on took a hiatus for a few years, and when it returned it was privatized — meaning that there are now tickets and promo codes involved for what used to be a community event free for anyone to attend. None of these things are all that terrible in the grand scheme of things. Nothing on that list is life-threatening to anyone here in Austin. But hundreds of small changes like these — especially changes to places, services, and traditions that have been around for 50+ years — are cumulatively altering the culture that native Austinites know and love. There is some intangible quality about Austin that makes it a very unique, tightly-knit community. As more and more people move here, sustaining that tightly-knit community is becoming difficult. But there are also some really cool things that go along with all of the change. The environment here has always been fairly upbeat and active, but recently there tons of new bars, clubs, concert venues, and other fun places have popped up around town as recent additions. And I am at just the right time in my life to take full advantage of them! In a sense, I feel like Austin and I are growing up together, for better or worse!

Logan Theissen

Logan is a Content Marketing Associate at FreightPros in charge of social media and content creation. He has a writing degree from the University of Oklahoma, but lives life on the edge and resides in Longhorn country. He loves Murakami books, Tarantino movies, and Vonnegut books. Lots of books. One day he will own a dog, but first he'll have to get a yard.

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