I’ll admit it, whenever I tell friends about the “Chatterbox” at my work they give me the stink-eye, a pat on the shoulder, and say something to the effect of, “Dang, that sucks. Chatterboxes are the worst. Do you have to sit by him/her?” They are of course referring to the general idea of a “chatterbox,” a person who talks…and talks…and talks. And so I smile, shake my head, and explain that at FreightPros we’re taking the negative connotation associated with “chatterbox” and flipping it upside down. Who’s got time for negative energy when there’s freight to ship? We’ve talked at length about our Austin company culture, a culture that others in Austin share. In the interest of promoting such a unique culture, we introduced the FreightPros Chatterbox. At first, I thought it was probably some sort of talking, futuristic, A.I. robot (which would have been great obviously) but it turns out it’s literally a cardboard box. Boring? Not so fast! Inspired by Salesforce’s “chatter” function, our Chatterbox is a place where team members can “shout out” to other team members for their hard work and a job well done. It could be handling a crazy delivery issue, making sure a HOT shipment picks up, or even a major thumbs up for some delish breakfast tacos on Taco Friday. Each week, a member of our team picks a few shout outs from the Chatterbox and reads them at our company meeting on Monday afternoons. They say it’s the little things in life and at FreightPros we subscribe to that philosophy wholeheartedly. Customer service is our pride and joy here and we’ve found it’s ESSENTIAL to plant the seeds of positivity in our own office. That’s what our Chatterbox is all about. It’s important for our team to know that we recognize and appreciate hard work, and that sort of positive reinforcement leads to better service that we pass on to our customers. It’s a trend I mention in my blog series about learning Buzzstream; better customer service is key! When it’s all said and done, you spend alot of time at work, and support and recognition lead to happier employees and better service for our customers. At FreightPros, we’re all about #support.
Logan is a Content Marketing Associate at FreightPros in charge of social media and content creation. He has a writing degree from the University of Oklahoma, but lives life on the edge and resides in Longhorn country. He loves Murakami books, Tarantino movies, and Vonnegut books. Lots of books. One day he will own a dog, but first he'll have to get a yard.
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